Delta is first U.S. airline to offer check-in via Facebook.

Delta Air Lines Inc. has enhanced its Facebook page to include online check-in within 24 hours of a scheduled departure, according to a Delta blog.

The airline becomes the first in the U.S. to offer the feature. The site also shows flight status and SkyMiles account info.

Delta started its Facebook page in August, but there were limited options. The newest functions include the ability to check in-flight amenities including Wi-Fi and entertainment. Passengers can also share a travel itinerary with friends and family on Facebook rather than sending a separate email.

To access its Facebook page, go to www.facebook.com/delta?sk=app_119581404755652.

Click here to read more on Delta’s website.

UpUp&AGay News | Article source: http://www.bizjournals.com/memphis/news/2011/03/21/delta-first-us-airline-to-offer.html

Outside, the sun was incredibly bright. The landscape below an unmistakable Mediterranean concoction of dry green hills and black roads winding around them. Inside, there was the standard commotion of people fastening seat belts, quickly filling out arrival forms and disposing of their last bits of inflight trash. The cabin crew made announcements that we were on our final descent into Madrid Barajas Airport – and the land of Cervantes, paella and churros con chocolate. But as the wheels of our Delta 767 touched down on the asphalt, several other large jets conspicuously taxied across the tarmac – Colombia’s Avianca, Chile’s LAN and AeroMexico. A simple testament, I thought, to the movement of people between shared cultures. After all, Barajas Airport served as the biggest gateway to the Kingdom of Spain. And I was here to experience the city.

Madrid had beckoned, and I had arrived.

Spain has a rather well-deserved reputation for being a romantic and rustic place full of old-world charm and a sea of gorgeous men and women to fall in love with. Add to this the allure of cultural treasures like flamenco and the daily siesta tradition, and a visit to Spain promises visions to a utopia-like existence. However, in contast to the omnipresence of wine, tapas and cigarette smoking Spaniards, there was a plurality to the city that I found to be very often overlooked. My first Metro ride proved to be an insight into the surprisingly diverse social fabric of this 5-million-strong city – a solid percentage of the people around me on the Linea 10 train looked distinctly Latin American – with all but few missing the markedly Mediterranean appearance of most white Spanish.

A very good friend of mine had worked at the Bolivian immigrant-focused Centro Hispano-Boliviano in Madrid in 2008. Through her, I had heard that Madrid was home to many Latin American immigrants, but the scale of the presence was something that came as a bit of a surprise to me. An NPR report from 2007 mentioned that Latin Americans, for whom the United States has historically been the first choice for immigration, have been choosing to immigrate to Spain in recent years. And it made sense too – Spain offered citizenship with much more ease than the United States, there’s virtually no language barrier between Latin America and Spain, and the two regions of the world have a shared history going back 500 years. And while Spain’s colonial past has ensured that Madrid has never been a stranger to the Americas (everywhere you go in the city, there are mentions of the New World – from the Museo de America, Avenida de las Americas and walks in the famous Parque del Buen Retiro named after various former Spanish colonies), this recent Latino presence has surely left a mark on the Spanish capital.

It was a mark attested to by the Airbus A330s and A340s I saw at Barajas Airport upon arrival. Flights to Latin America have long served Madrid, but a significant percentage of these flights can be attributed to Latino immigrants in the city. Here’s an interesting statistic from 2010: of the top 10 international flight routes (excluding European destinations) out of Barajas, 8 were to major Latin American cities (the 2 non-Latin American routes were to New York and Miami). Comparing this with similar statistics at other big European airports reveal that Madrid stands alone in its Latin American focus.

So what does all this mean? Madrid’s an incredible city for all the reason you’ve heard – the beautiful museums, the flamenco shows, the siesta. But beyond the very Spanish façade is a city with one of the most unique social dynamics in Europe. Though Latin Americans in Madrid are many times virtually indistinguishable from Spaniards themselves, the impact of their presence on the city is quietly astounding. From the number salsa clubs and Argentine steakhouses to long check-in lines for flights to Buenos Aires and Bogota, Madrid’s cultural landscape is a diverse one that goes beyond what you expect from Spain. So if you do make it to Madrid, take some time off from the paella and tuck into some tamales. It’ll be worth it.

Natalie Williamson said her 17-month-old son Riley and her now estranged husband, Shayne Williamson, were on a flight from Fiji to Sydney when a cabin crew member put the youngster in the locker and closed the latch, the Sunday Herald Sun reports.

“My husband, Shayne, was standing one metre behind my son, Riley, when the air steward picked him up and placed him in the overhead compartment,” she said.

She claims her son, now 20-months-old, was stowed away for “up to 10 seconds”.

“I stood up and there were people laughing and then I said ‘Get my son out of there now’,” she said.

The airline has admitted the incident did take place, but said the flight attendant only participated after seeing Mr Williamson play peek-a-boo game with his son.

A Virgin spokeswoman said: “We conducted a thorough investigation of the incident and the staff member involved was subsequently terminated.

“We have expressed our sincere apologies to the guest… The safety of our guests is our top priority and we do not tolerate any breaches of this.”

Ms Williamson claims her son is now suffering from anxiety and is too scared to leave her side.

“He won’t leave my sight now. He sleeps with me. If I’m not in the same room as him, he will scream and yell ‘Mum, mum, mum’,” she said.

Ms Williamson was credited for the full amount of the two return flights after she complained, but says she is too traumatised to redeem them.

UpUp&AGay News | Article source: http://news.ninemsn.com.au/national/8220302/air-steward-sacked-for-putting-toddler-in-locker

Each airline has a different program in place, that the FAA has approved, to manage who is seated in an exit seat. Additionally, the FAA has their own set of criteria that they wish a passenger to meet before occupying a seat. The FAA also requires that all passengers seated in such seats are briefed by a flight attendant and that a flight attendant verifies that the passengers seated are physically able (no casts or canes) to open the exit in an emergency.

You’ve heard it before and you only pay attention because you know we’re going to keep asking you to pay attention if its obvious that you’re not and you know that if you don’t pay attention we will reseat you.

Generally speaking, after the flight attendant reads through their scripted briefing your only response should be “Yes.” Part of the speech and our duties involves ensuring that you can read, speak and understand English since our emergency commands are only in English. So, jokingly responding “Si” (yes, in Spanish) might get you removed from your seat. In this situation joking around isn’t usually tolerated.

On my commute flight Friday afternoon on US Airways from Phoenix to Los Angeles after the flight attendant briefed rows 10 & 11 a passenger moved into seat 10A. The flight attendant returned to the row, smiled and said, “since you moved into an exit seat I have to brief you.” She was extremely nice about it.

As the flight attendant finished her briefing and said “I need a yes or a no that you are willing and able to perform these exit seat duties” the passenger responded with: “I hope.”

Wrong answer. You hope that you’re willing and able? No. The rest of the conversation went exactly like this:

FA: Ma’am I’m sorry but “I hope” isn’t an acceptable answer. Once again I need a verbal yes or no that you’re comfortable with the duties of the exit seat in the event of an emergency.”

Passenger: I hope. I’ve never done it before, so I hope I’m able.

FA: Okay, so that’s a yes?

Passenger: No, it’s a “I hope.”

FA: Well, since you’re not answering the question with an acceptable response we’re going to reseat you. What seat did you move here from?

Passenger: I don’t want to change seats, I want to sit here.

FA: Well, in order for you to sit here you have to answer my question with one of two answers, either a yes or a no. Are you comfortable sitting in this seat and performing the duties in the event of an emergency?

Passenger: Yes. [pause] I want to sit here.

That response was good enough for the flight attendant. This passenger was lucky because if it was me, I’m not sure that passenger would have remained in the exit seat. Not only did she not answer the question after multiple attempts to allow her to just say “yes” (which is what other passengers told her to do when even they got frustrated with her answers) but it wasn’t even her seat to begin with. I probably would have asked her to move. In fact, passengers seated around her even joked “don’t use that exit, you know she can’t open it!”

Sitting in an exit seat, on most airlines, now comes with a charge. These seats are considered “choice seats” or “premium” because they have extra legroom. Most airlines even allow you to pre-board if you’re seated in an exit seat. At my airline, if you didn’t pay to sit there, you can’t sit there at all. Period.

Further, though some passengers pay extra to sit in an exit seat, if it is determined later that they are unqualified to occupy the seat they will be reseated and refunded the difference. Just because you paid to sit there doesn’t mean you are qualified to.

In the end if you’re comfortable sitting in the seat and performing the duties just say “yes.” If you’re not, be honest and say “no” (it DOES happen!). But, don’t be surprised if you are relocated to a different seat if you joke around with your response, don’t answer the question correctly or have a physical disability.

On my last Boston flight I encountered a woman traveling with her adult daughter (or maybe it was a great grandmother and her great grand daughter). When they first boarded I helped the older woman to her seat, put her bags in the overhead bin, asked if she needed anything to drink and the whole time she was very polite. But, once we took off.. Grandma got angry.

Shortly after take-off I went around to take drink and meal orders. I read my options loud enough so that the older woman could hear me but also so that her daughter could too, in case she needed to make the selection for her. After I read the options I had available the older woman quickly said “I don’t like any of those, keep going.” Unfortunately for her, I had already read her all of the options I had available in first class. So, without a flinch I described the meals we had in the main cabin as if they were additional first class options. She again declared “keep going.” Well, now she’s out of luck.. That’s all I have. I glanced over to her daughter as if to say “that’s it, make up your mind.” We finally decided on the Turkey sandwich and a cup of tea.

I went back to her row to deliver her tea when she stopped me and said “you need to help me with my foot rest. My high heels aren’t touching it and my knees are bent.” So as anyone would, I felt bad for her and wanted to help her get as comfortable as possible. So I knelt down and started to adjust her seat. I extended her foot rest. This way she can lay her legs out straight with her high heels on the foot rest. Just as the seat started to adjust she yelled at me: “stop! That’s not what I asked for!” “Okay,” I said. So I tried a different approach. This time.. Lowering the leg rest so that her knees wouldn’t be bent. “I said no. No, no, no. That’s not what I want.” So, then I explained to her that those were the only two ways I could adjust the seat to ensure her knees weren’t bent. She looked at me and said “I said I want my high heels on the foot rest.” So I said “I’m trying my best to accommodate you but every time I adjust the seat you say that I’m doing it wrong.” I then pointed out how the controls on the seat work and said “since I can’t do it right, please feel free to adjust the seat to your liking on your own.” At that moment the daughter looked over and apologized and mouthed “thank you.”

When the meals were finished cooking I started to deliver them. When I approached the older woman with her turkey sandwich she pointed across the aisle at the lasagna. She asked “is that a soft boiled egg?” What she was looking at was a piece of fresh mozzarella cheese that was melted on top of the pasta. I said, “no ma’am that’s cheese.” She replied with “oh so you have soft boiled eggs and cheese and you didn’t offer that to me.” I quickly said, “no, they’re eating the lasagna that I offered you.. What you think is a soft boiled egg is actually melted cheese.” She turned to her daughter and said “he’s starting to get on my nerves.” Ha! Excuse me? I’m getting on YOUR nerves? I’ve gone above and beyond trying to make her happy, and like a good flight attendant, not let her see my frustration with her requests. Chocking the conversation up to her old age, I took a deep breath and moved on.

For the next few hours every time I walked past her she “sneered” in my direction. Making a disgusted look on her face and looking away. Finally, she attempted to use the restroom but she needed some assistance. I instantly jumped up from my jumpseat and went over to lend my arm for support as she walked over to the restroom. Then, I finally saw it, a smile.

As a first class flight attendant I really do strive to make my passengers happy. They are the passengers paying the most on board and they deserve the extra attention and treatment. However, there is a fine line between extra attention and overkill with ridiculous requests that in the end, still won’t make the passenger happy.

The next morning I had much of the same. I had only one passenger in first class. It was a very early morning flight too, so I thought it would be easy. Not so much. When he boarded I instantly asked him if he wanted anything to drink and he asked for coffee. Unfortunatly, we didn’t have our APU running (auxiliary power unit) running, which powers our coffee makers, so I wasn’t able to fulfil his order. He then just asked for a bottle of water. Fine. We get in the air, and I walk over to him and say “how about that coffee now?” he accepted, wanted it black — and I also offered him breakfast. A bowl of fruit with yogurt and a muffin. He accepted that as well. I went into the main cabin to help 0ut while he was eating.. I came back five minutes later to check on him and he had finished the fruit and yogurt. Since I had so many empty seats and meals for all of them, I asked if he wanted more.. he responded with “actually, the fruit was rancid, and the yogurt was disguising.” I didn’t know what to say. I was shocked. He ate all of it! I just said “oh.. well.. I’m sorry.. how about more coffee?” He asked who makes the coffee we brew, I told him, he said it was the worst coffee he had ever had.. but “refill it.” Umm.. what? If it’s that bad.. why do you want more? He was just being difficult.

Speaking of difficult.. I worked an early morning short flight a few days earlier and had asked a first class passenger if he wanted a drink — he asked for a mimosa, and was shocked when I said “sure.” He was surprised we have champagne. As he took the first sip of mimosa, he made a face as if he had just bit into a lemon.. “this isn’t champagne.. what is this?” I told him that it was actually a sparkling wine… he said “Yeah, I can tell.. I’ll just take a coffee.” Okay — fine. I delivered the coffee and then offered him the muffin.. he asked for the “protein meal,” I smiled a bit.. and said “this is all we have for the short flights.. and we don’t have specials meals on board.” He complained that he “expected more from your airline,” I apologized for his bad experience.. and told him if I could do anything to make it better.. to let me know.. he said “it’s beyond that now.”

Really? Sparking wine and a muffin ruined your first class experience on a 45 minute flight? If you’re that particular in what you eat.. bring your own food.

I guess one of the first things your learn when you work in a customer service job is there are times that no matter how hard you try or how much you care, you can’t please everyone.

I’m sitting in a dreaded middle seat, yes, I’m writing this while on the plane. We have about 2 more hours before landing in Newark, but I have a story to tell and I can’t wait to tell it and share the pictures with you. Because of how late I checked in, all of the aisle and window seats were given away, that’s fine — my fault. I also look at it as such that I didn’t pay for my plane ticket, so how could I get upset that I’m in a middle seat? It’s the big picture. As the gate agent was giving me my boarding pass he apologized that I was in a middle, but, told me I was at the bulkhead. I was happy with that. Middle seat, but extra legroom.. perfect!

I boarded the flight, introduced myself to the Captain (who I actually met earlier in the terminal) and headed to my seat. At the window, a skinny guy with headphones and a hat on.. on the aisle.. well.. this is where it gets interesting.

As I walked past the bulkhead and saw my row-mates I started to re-think going to New York to visit my Mom. Sorry Mom, but nothing is worth this. There he was, a large, 40/50-something, black man, unshaven, huge glasses, earrings and a flashlight. Yes, a flashlight. I put my bags in the bin (no stowage on the floor at a bulkhead!) and pointed to the middle seat, and said “I’m in there.” He didn’t respond. So, thanks to the legroom, I walked around his legs to get to my seat, I was also holding up traffic. He had some items on my seat, but he didn’t move them. He looked at them, then at me, and said “you’ve got to be kidding me.” Nope, move it.

So I sit down, my arms crunched together on my lap, my legs leaning to the left, toward the window. He’s upper body spilled over into my seat and he was covering the arm rest. Mind you, these seats don’t have moveable armrests, rather they are a part of the seat and are attached at all corners, thank god! It kept the rest of him in his seat. Anyway, after a few nudges to reclaim the armrest (I’m sorry, I believe the person the middle is entitled to BOTH arm rests since theres no where else for them to move to), victory was mine. For now.

Through the whole boarding process he fiddled in his bag. Knowing it had to get put up top he tried his best to take everything out of it and fit it in his seat and in the pocket attached to the bulkhead wall. He had some high hopes even fitting magazines in his seat with him, as they fell along side me in my seat. He also pulled out, another flashlight, a magnifying glass (thats much larger then one I’ve ever seen) and medication. Finally his bag went up, and so did we.

On the climb out of Phoenix items from his bulkhead pocket started spilling onto the

(click to enlarge) Glow on his face and below chin, is flashlight

floor. This was my chance to, once again, reclaim the arm rest that he upper body took away from me as he shook left and right on the takeoff roll. He got onto the floor, flashlight in hand, and recovered his items. By the time he got up to sit back down, I had my iPod on, and was pretending to sleep. Sorry man, but all is fair in armrest wars. He folds his arms, sighs and falls asleep. He slept though me stepping over him to the restroom, the flight attendants hitting him with the cart, all of the bings and bongs that comes with aircraft noises.. everything. I was impressed.

(click to enlarge)

All of a sudden.. he jumps in his sleep. Scared the shit out of me. Grabs his flashlight, turns it on, tucks it in his arms.. and falls back asleep. I can only imagine that he’d afraid of the dark? Or finds comfort in sleeping with lights on? Or maybe I’d trying to shine on the spotlight on him for attention. I have no idea. It’s created quite the spectacle though, even the flight attendants were walking by just to check it out.. and trying to locate me another seat.. which didn’t happen.

Anyway.. enjoy the photo. I have to live with that view for the next 2 hours. But take note, his arms are folded. That’s right! I’m winning the battle for both arm rests at the moment.

On my recent commute flight to San Francisco I found myself in a situation I’ve never thought about before. I’m curious what your thoughts are about this as well.

We boarded late, of course because of SFO weather, but just before we closed the door about 5-6 people come running onto the plane. It was apparent that they were at the bar, well, because they said so. Many times. Now, I usually sit in the back, because theres always a better chance of getting a row to myself, they all came to the back.

Great.

So, they sit 2 rows behind me and fill up a few rows, since it wasn’t a full flight, they spread themselves out. Once inflight, they all had another drink and were all talking to each other, very loudly. And I mean, VERY loudly. At some points during the flight the ‘party’ also moved into the aisle and they were talking between the rows ahead of them, behind them and along side them. I put my iPod on and drained the noise, but before I did that I was updating some paperwork that I brought with me to complete before going to work. I found myself SO annoyed with these passengers. Not just because they were loud, but because they obviously didn’t care about everyone else seated around them. They were having a good time, and that’s all that mattered.

The Crew repeatedly asked them to move out of the aisle while they did their inflight service, and they always moved. They even tried to get the Crew’s names to become friendly with them, in hopes, it would stop the Crew from shutting down their party.

Now, the Crew did find these passengers fun and entertaining and they did converse with them for a bit, but then, to avoid the noise, they all went to the front galley.

Don’t get me wrong, I enjoy having a good time when flying and what not, and I am known to give people free alcohol on occasion to get ‘the party started’ or to further along their experience. However, I would never let the other passengers be disturbed by what was going on, and at the very least I would have asked the group to quiet down a bit.

Here’s my question.. I didn’t pay for my seat on this flight, so I kept my mouth shut. It’s none of my business how the situation was handeled and what the crew did or didn’t do; but.. when you’re flying (as a passenger or FA) what is your view about a few people having a good time and being loud?

On one hand, they have every right to, they paid for their seats… but on the other.. so did the passengers seated around them. Is it rude to ask the group to quiet down?

Further, as a Crewmember, aside from asking the group to quiet down, at what point do you stop trying to break up the ‘party’ and the noise, because you’re worried about your own reprecussions from them writing a letter or such? And, mind you, they aren’t interferring with your jobs or disobeying your instructions, they’re just being loud and having a good time.

This flight struck me as interesting, and I want to know what you all think.

When I moved away to College in 2004 is when I finally decided to change that, and the results are what I am today.

Luckily, when I was at my heaviest I didn’t fly very much. Lately I’ve been hearing more and more stories of heavier-set people flying and being discriminated against. In the industry, generally, these heavier fliers are referred to as “POS” or “Passenger of Size” or “COS,” “Customer of Size.”

Each airline has their own policies and procedures in place to deal with the weighing issue. For example, my current airline will allow a POS to sit in an exit seat, even with a seatbelt extender, where as my previous airline didn’t. Southwest Airlines, subjects a POS to “the armrest test.”

Southwest brought this practice to light, publicly in the A&E Television Show “Airline.” In this particular episode a frequent flier is told at check-in that because of “the safety and comfort of himself and the other passengers” that he needed to buy an additional seat in order to fly. They brought the customer on board the aircraft, prior to boarding, to ensure that he could fit in between the arm the rests. Take a look.

The above situation happened to a record producer, now, let me tell you a quick story about what just happened to a film director. Kevin Smith, calls himself “fat” however, he passes the arm rest test. Because of how crowded Southwest Airlines flights usually are, he usually buys 2 seats when he travels to ensure the seat next to him is empty simply for the extra room, not because the airline requires him to do so. Trying to travel home to Los Angeles from Oakland, CA, Kevin arrived at Oakland airport early for his 7pm flight. He noticed there was a flight leaving at 5pm that he’d be able to catch home. Long story short, he requested to go standby for it, and he got on the plane.

What happened next though, was nothing short of embarrassing. After Kevin boarded the flight, the agents discovered that there was only 1 seat left on the plane, that they gave Kevin, but they noticed he had 2 seats purchased. They must have believed that he had two seats purchased because another employee didn’t believe he’d pass the ‘armrest test’ and went on to the aircraft and pulled him off the flight. They told him the “Captain” requested his removal for his safety and comfort. Later, he found out that wasn’t the case.

Rather than asking him quietly on-board the aircraft why he had two seats, for him to explain the situation, they instead removed him.

As a former heavy guy myself, I would have been mortified if I was removed from an aircraft under the pretenses that I was too overweight to fly in a single seat. Further, the agents who came down to remove him from the aircraft, obviously saw that he was seated, between 2 women, comfortably and didn’t require the second seat.

I am glad that at my current airline I’m hardly ever, if ever, faced with the situation that these agents were put in. But what I do know is, having been in Kevin’s shoes just a few years ago, I would have handled this situation very differently.

Some people are larger then others because they don’t care, have medical conditions, eat emotionally, etc. But, to handle a situation that can be embarrassing and humiliating for that person even in an intimate conversation, in front of countless others, the way that Southwest did,  is down right wrong. Not only did they not have respect for him as a paying customer, but they also lacked respect for him as a human being.

There are many people today who are comfortable with who they are and will, in front of others, announce that they need a seatbelt extension. Even though they were open about it, I still make every effort I can to hand them the extension as discreetly as possible. Even though they are okay with the situation, the interaction we’re having as passenger/customer and flight attendant, isn’t the business of the people seated around them.

What did we learn from this situation? We learned that we are all in this together, there is more to a situation that might meet the eye, and its best to ask questions. Asking questions will not only provide you with an answer to what’s in front of you, but it’ll also give you the information needed to make an informed decision.

Follow-Up: Southwest Airlines reached out to Kevin Smith, who made his ordeal public on a podcast and on Twitter. They refunded his airline ticket and formally apologized mentioning that the ‘communication between their staff wasn’t where it should have been.’

Lately, I’m noticing the strangest requests coming from people via the button, and some requests that make me want to scream. First off, realize that when you ring the call button, nose goes. No one really wants to go get it. We’re all sitting in the back or the front, we hear the ding.. someone leans over to check the ACP (area call panel) which shows us who hit the button. We then all look at each, figure our if we’ve already had an interaction with you – then, based on whether or not it was a good or bad interaction we try to decide who goes. As the most junior person walks down the aisle (just kidding!) we’re all peeking out to see whats going to happen.

The request that makes me the most upset is when I’m asked a question that I just gave the answer to over the P.A. It becomes obvious to us, even though we already know, that you’re not listening to us. So we answer your question and go on our way. In about 2 minutes, someone else will ring the button, and ask the same question. We become a never-ending broken record of information, which could be avoided if everyone just paid attention the first time.

Then there are those requests that we just can’t do. We can’t ask the person behind you to put their shoes on, or the person in front of you to bring their seat upright because you feel cramped and we especially can’t stop the baby from crying. Nothing is worse than having to talk to the parent of a child that is being too loud especially if you know they’re trying to calm the baby down. I refuse to.

I have a question. When you hit the button, you expect one of us to come by and ask whats going on, right? Becauselately, almost all of the call buttons I’ve been answering either no one knows who rang the button, everyone is watching a movie with their earphones in and pays no attention to me what so ever, or they just say “sorry it was an accident.” For your information, you can turn off the call button by hitting it again. I find so rude though when I go up to a passenger whose wearing earphones and rang the call button. I ask them if everything is okay, and they yell “WHAT?” – so I ask again.. “can I get you anything?” and they say “I can’t hear you.” People take OFF your headphones when you’re having a conversation with someone, especially someone you asked to speak to.

Also, like I mentioned on The Crew Lounge, don’t ring your call button during taxi, takeoff or landing unless its a dire emergency. Ringing it during the critical phases of flight for a fork for the food you brought in the terminal, something to eat or even to question our flight departure/arrival time is unacceptable. During those phases of flight we are there for your safety, positioned by the doors and readily accessible to assist in a medical emergency, and for no other purpose.

I love answering the call buttons for “what lake is that down there?” – my answer is always “Lake Las Vegas.” Even though we might be over Kansas, no one ever questions it.

Oh yeah, and don’t ring your call button to hand me a half eaten apple or a dirty diaper. Get up and throw those out yourself. Ew.