Why Flight Attendants Do What We Do

Posted in A Day in the Life of a Flight Attendant, Flightster | 0 comments

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I’ve seen it time and time again: passengers ask me if they can use the restroom while the seatbelt sign is on and I respond with “I’m sorry, but the seatbelt sign is on so you need to remain seated.” They become visibly upset and then add: “so I can’t use the restroom?” and I say “I’m sorry, the seatbelt sign is on.”

Conversations such as this upset me because the passenger is viewing my response as negative and frustrating even though I answered their concern to the best that I’m allowed to do.  I can see why, I didn’t give the passenger permission to use the restroom and I didn’t flat out tell her no.  I did that intentionally because according to the FAA I’m not allowed to say more than that.

You see, a lot of what your flight attendant says or does is mandated by the FAA and their airlines “inflight emergency manual.”…

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